Delivery & Returns Policy

Last updated: 16 Oct 2026

Delivery coverage

Bobo Beauty provides delivery within selected Kampala areas, Greater Kampala and other districts in Uganda. Available options, charges and estimated delivery times are shown at checkout.

Same-day delivery

Same-day delivery may be available for confirmed orders in selected Kampala areas. Availability depends on order time, stock confirmation, payment confirmation and rider capacity.

Delivery charges

Charges may be calculated by delivery zone, order value, product weight and standard or express service. Free delivery may apply above configured order values.

Order inspection

Please inspect the package when received. Report damaged, incorrect or missing items as soon as possible using the contact details on this website.

Return window

Eligible items may be requested for return within 7 days of delivery. Items must be unused, unwashed, unworn and returned with original packaging and tags where applicable.

Hygiene-sensitive products

Opened cosmetics, skincare products, earrings and other hygiene-sensitive products are not returnable unless defective, damaged on arrival or incorrectly supplied.

Refunds and exchanges

Approved refunds are processed after the returned item is received and inspected. Payment-provider timelines may affect when funds appear. Exchanges are subject to stock availability.

How to request a return

Signed-in customers can submit a return request from the order page. Guest customers should contact support with the order number and reason for return.

For delivery or return support, use the WhatsApp button available on this page or visit Contact.